Eligible students have been presented with a Dell E6220 (review) including an additional battery pack and a quality targus case. This machine comes loaded with the standard BCE image. This image includes Windows 7 Enterprise Edition, Microsoft Office 2010, Microsoft Forefront Endpoint Protection 2010 and other peripheral applications.

Students have access to a skydrive, a Microsoft online storage tool, and have access to the communications infrastructure live@edu.

Phase four will be ongoing monitoring and feedback. This should allow us to build on the things that work and improve the things that don't. We expect that a 1-to-1 program will fundamentally change the dynamics of the classroom, so it will challenge entrenched habits and behaviour both of the staff and the students.

Computer issues can be addressed in two ways:

Hardware issues can be dealt with directly by dell, their number for Pro Support is 1300 662 087.

Simple software issues can generally be fixed here at Seton College. Any major issues will generally be fixed with a complete reimaging, for this reason it is advised that students save important work on their skydrive. No responsibility can be taken for lost work or software.

Hardware issues we have experienced include:

• screen issues
  • corrupted image (pixellated with rectanges and lines) - fixed by reseating the memory - see Mr Withers
  • damaged screens - fixed with replacement from dell
• software issues
  • malware installed by user - fixed by reimaging machine - see Mr Withers
• wireless issues
  
  • no connection to the Seton College network - installation of digital certificates - see Mr Withers